When choosing a hotel room, do you read the reviews?

The part of researching hotel rooms that I enjoy most is reading the bad reviews, since those are the reviews that determine whether a hotel is worth staying at or not.

Customers complain about hotels not offering free breakfasts in some cases, and they complain about something in their rooms in others.

Maybe the shower, or even the small space. I ignore reviews because they won’t change my mind about staying at a hotel. During my research, I found a 2-star review for a hotel, which was low considering most other customers gave it a rating of 4 or higher. Having read this review, I completely understand why the customer rated the hotel so poorly. Their first hotel room had no heat when they checked in during the Winter. The customer mentioned that the thermostat wasn’t connected to the air conditioner. They were eventually moved to another room, but it had a similar problem. Since this family had small children, heating during the night was important to keep them warm. In any case, the hotel management responded to the comment and took responsibility for the room’s condition. As a matter of fact, the management indicated that the review would be used as part of their crew training. Though this rating was low and obviously a concern. I booked this hotel because heating and cooling issues are at times unforeseen. Something like that wouldn’t deter me from booking a stay at a hotel.



Commercial AC