I have dealt with multiple heating dealers in my adulthood, and multiple have almost the same strategies.
I have also met some absolutely talented HVAC professionals who went above and beyond to give quality heating service.
When I was living with my friend Kara, the boiler, at one point, just stopped working, and kara, who knew more about heaters, had not noticed any signs or symptoms of an issue with the heat pump. The system shut down when my buddy and I hosted some of our friends for lunch. My worst fear was being told to purchase another HVAC system. It was an embarrassing experience. We called the heating dealership and booked an appointment for an HVAC repairman to do furnace maintenance. One of us had to be in the condo while the experts were working on the heater installation. I opted to work remotely that day, as I worked on the heating dealer’s progress. The techs were absolutely efficient, and they explained the steps to me. They showed me the components of what I discovered was a hybrid heating system. The entire service process took more time than they had anticipated. Finally, help with indoor comfort! One of them suggested that my buddy and I get a smart temperature control that would help us save energy and make our unit more efficient. After the workers were done, they cleaned up. They later shared some critical and helpful homeowner solutions directions. Even with the multiple companies I worked with, this was the first that gave terrific after-sale services. I have stuck with this dealer. I schedule regular HVAC maintenance with them. I even recommended them to a friend who wanted her home fitted with a hydronic heating system and another for boiler repair.