My favorite part of researching hotel rooms is reading reviews because those are the ones I use to determine if the hotel is worth staying at.
Some clients will complain about a hotel not offering free dinners, while others may complain about something in the room, perhaps the shower, or maybe the size of the section.
I will overlook those reviews since they would not change my mind about staying at a hotel. During my research on a hotel, I encountered a 2-star review, which was a low rating considering most of the other clients rated this hotel 4 or higher. As I studied this review, I completely understood why the customer rated the hotel so poorly. In addition to staying at the Wintertide, the first hotel room they evaluated had no heat. In fact, the control unit wasn’t connected to the air conditioning system! They were eventually transferred to another room, but it had similar problems. In addition to the heat not working, this family had young children, so having heating was crucial to staying warm during the night. However, the hotel’s management responded back to the complaint and accepted responsibility for letting the room condition slip through the cracks. The management mentioned that they would use that review as part of their training for their service technicians. It is important to ensure that all control units provide both heating and cooling. Despite the low rating and obvious concerns, this is a concern. I booked this hotel because I know heating and cooling complications that are at times unforeseen. Something like that wouldn’t deter me from booking a stay at a hotel.