The customer didn't like the estimate

I evaluated an AC problem for a residential customer and the woman was very unhappy with my estimate.

I felt that I quoted her the lowest price available. I even called my boss to see if we could do any better. I left the estimate with the customer and I went to the next job. A couple of days later, I recognized the same address on my trip sheet again. I asked my boss if the job was an installation. He told me that that work was an estimate and I reminded him that we had performed an estimate for the same customer the previous week. My boss contacted the lady on the phone. When she found out that we were not going to give her another free estimate, she hung up the phone and said she would call the corporate office. There was absolutely no reason for her to get upset. We had already provided her with an estimate for the services and repair work that needed to be completed on her heat pump and AC unit. We even offered to give the customer a 10% discount. She was still unhappy with the work and I knew there wasn’t any other contractor out there who was going to do the work for a cheaper price than our company. She was already atcost minus 10%. I think she wanted us to give it away for free, but heating and AC repair and replacement work costs a lot of money and time. She never called back again, so I guess she found someone else to complete the repair.

Air quality systems