How many times do I need to call for service?

I have been trying to get through to the HVAC company for the last two weeks.

I’m afraid that if I don’t get them to the house soon, I’ll need to turn my furnace on before the service is completed and repairs are done.

I knew there were a few problems when the furnace was turned off for the season. I decided to wait and have everything done at the same time. Now, I am wondering if this was a wise choice. I got through to the HVAC company the first time I called, but they put me on hold. Half an hour later, I was still on hold and hung up. An hour later, I tried calling back and the same thing happened. I got a person who asked me to hold, but they never came back on to answer my call. On my third call, the woman started to put me on hold and I yelled. I told her I refused to be put on hold again and forgotten about. She said she had someone on the line and I told her to put them on hold. She sputtered a bit and asked what was so important I had to be rude. Instead of telling her I needed service, I told her it was imperative I speak to the owner, and I did not want to be put on hold. One minute later, I was talking to the owner of the HVAC company. I explained what had happened and how I was about to be put on hold for the third time. I wanted my furnace serviced. He promised to have someone had the house within an hour.



Electric fireplace