The HVAC technician apologized for how long it took, but he wasn’t expecting a simple repair and hadn’t brought the right tools into the house with him
I needed some repairs done to the furnace, but I wasn’t sure how in-depth the repairs were going to be. I called the HVAC company and asked them to come look at the furnace. When I found out it was going to take nearly a week before they could come to the house, I was worried. I didn’t think the repairs were going to be anything major, but when you had to wait a week, some repairs could continue to get worse. I told the HVAC company I would appreciate something sooner if possible, and they asked if I was without heat. I told them no. I wouldn’t want to be without heat at this time of year. It was the middle of the day and the temperatures were only in the middle teens. I wasn’t going to tell them it was an emergency and take time away from someone who needed emergency work done on their furnace. I told them I would wait for the week, but hoped it wouldn’t be that long before they could send an HVAC technician to the house. It was almost exactly seven days to the hour when I called before the HVAC technician arrived. He apologized for taking so long, but he said they had been super busy. What I thought was a simple repair seemed to take forever to make. The HVAC technician apologized for how long it took, but he wasn’t expecting a simple repair and hadn’t brought the right tools into the house with him. He had to go back out to the service van, and it took about ten minutes to find the small part he needed.