My husband and I moved our family from the deep south to the far north because of a job promotion. The opportunity for a much higher salary, better health benefits and upward mobility was too good to pass up. However, we are all a bit nervous about facing the cold weather. As soon as we settled into our new home, I started searching for a reputable HVAC contractor. I wanted to be sure our furnace was going to be able to handle demand, operate reliably and not overly deplete the budget. I was interested in having the heating system inspected and also hoping to sign up for a maintenance plan. I read customer reviews and researched online for a nearby company that upholds an A+ Better Business Bureau Rating. I looked for a factory authorized contractor that is fully licensed, insured and hires NATE-certified technicians. It was important to me that the company provides 24/7 emergency repairs without overtime fees and guarantees satisfaction from their work. Finding an HVAC provider that met all of my criteria, I scheduled an appointment. I was impressed that the technician arrived right on time, wore shoe coverings to avoid creating a mess and was very forthcoming with the findings of his furnace inspection. He was willing to familiarize me with the location of the air filter, safety features and even the set up of the thermostat. We’ve now lived in the north for almost five years. I am still enrolled in a maintenance plan with the same HVAC company, and I’ve had no problems with the furnace.